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Frequently Asked Questions

training

How long will my dog need to attend behavioral daycare at Dogtown before returning to regular daycare?What is the difference between training in daycare and behavioral daycare at Dogtown?Do I need to be present for my dog to be trained at Dogtown?How do I get started with training?

boarding

Can I bring my dog medications? Can I bring raw food for my dog?Why is the person during the night or during nap time laying down and not interacting with the dogs?Do the dogs eat together at Dogtown since it is kennel-free?What if my dog has behavior problems at Dogtown while I’m away?Is there maximum length of stay at Dogtown?Is someone present all night with my dog at Dogtown?Can my dog bring toys, blankets, and my dog’s personal items to Dogtown?

evaluation

Why does Dogtown charge for evaluations?Can I have my dog re-evaluated in the future at Dogtown?How many times does my dog need to come before boarding at Dogtown?My dog seems really nervous after my evaluation at Dogtown. What should I do?What if my dog fails the evaluation at Dogtown?Once my dog passes, can s/he come any time to use Dogtown’s services?Do I need to be present at my dog’s evaluation at Dogtown?What requirements must be met prior to my dog being evaluated?How long does an evaluation take at Dogtown?

grooming

Why does my dog have to be in grooming salon so long?How does the grooming process work at Dogtown?Do your groomers have knowledge about my pet’s breed?What if my pet doesn’t enjoy grooming?Does Dogtown have special shampoos for allergic dogs?What does a full groom include at Dogtown?What does a trim up include at Dogtown?What does a bath include at Dogtown?Will Dogtown help me maintain grooming between grooms?If my dog is matted will there be an additional fee during a Dogtown grooming?What’s the difference between a trim up and a full groom?Do I need to schedule grooming at Dogtown?

memberships

Do I have to schedule boarding if I’m a Dogtown Daycare member? How do I make sure my credit card for recurring billing is up to date at Dogtown?Do I get my Dogtown daycare membership discount on something that is already on sale? As a Dogtown daycare member, Do I get a discount on packages? What happens if I want to cancel my Dogtown daycare membership? Will I automatically get a discount on additional services used at Dogtown or do I have to do something?What happens if my dog has to stay home and we miss a daycare day at Dogtown? Can I make that day up?How does Dogtown’s daycare member billing work?How long do I have to be a daycare member at Dogtown to get my discount on boarding or grooming? What happens if I need to board my dogs instead of using my daycare membership for a certain week at Dogtown? What happens if I want to come to Dogtown more days than my membership allows?How long do I have to commit to being a Dogtown daycare member?Do I have to schedule my daycare membership days?

daycare

Do dogs age out of dog daycare?How often should my dog go to daycare?Can my dog use a slow feeder at Dogtown?Can I bring treats for my dog to eat while staying at Dogtown?Can you give my dog medications during daycare at Dogtown?What if my dog has behavior problems in daycare at Dogtown?Will you work on potty training in daycare and will daycare ruin progress on potty training?How frequently do dogs go outside at Dogtown?I am nervous. How do I know if my dog will do well at daycare?Do I need to provide food for my dog during daycare at Dogtown?If my dog has mobility issues or disabilities, can my dog stay at Dogtown?If my dog is a senior, will Dogtown be a good environment?What is nap time? What if I don’t want my dog to nap while at Dogtown?Does Dogtown have an outside yard?Do the dogs have toys and activities in Dogtown’s daycare?

requirements

Can my dog come to daycare with warts in the mouth (Canine Papilloma Virus)? What happens if my dog gets sick or injured while they are at Dogtown?How do I know my dog is safe while they are at Dogtown?What is your cancellation policy at Dogtown?What should I bring for my dog's stay at Dogtown?Do you offer training and behavior modification services at Dogtown?Is there a limit on the number of dogs I can bring for daycare or boarding at Dogtown?How does Dogtown handle contagious illness?How do I make a reservation at Dogtown?Does Dogtown offer pick-up and drop-off services?Can I bring my dog's food and treats to Dogtown?What is your policy on spaying/neutering at Dogtown?How often are the play areas at Dogtown cleaned and disinfected?Can I visit my dog while they are boarding with Dogtown?What is the ratio of staff to dogs at Dogtown?Does Dogtown have separate play areas for small and large dogs?Can I or should I bring my dog's bed or toys to Dogtown?What is Dogtown’s policy on aggressive dogs?What is Dogtown’s policy on feeding and medication?Do you have any breed or size restrictions at Dogtown?Does my dog need to be on a leash in the lobby at Dogtown?What happens if my dog harms another dog at Dogtown?Does dogtown pay for vet bills if my dog is hurt at Dogtown?What happens if my dog is hurt or there is an emergency situation at Dogtown?My dog had Parvo, but is better now. When can my dog come to Dogtown?My dog had Canine Cough. What is it and how long does my dog have to stay out of daycare?Can I tour the Dogtown facility?What are Dogtown’s hours of operation?Does Dogtown allow me to give my dog store bought vaccines?Is Dogtown kennel-free?What vaccinations does my dog need to have to use Dogtown’s services?What is the minimum age for a dog to come to Dogtown?Does Dogtown have breed restrictions?