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Privacy Policy

This website is one of several websites (the “Sites”) (collectively, the “Digital Services”) relating to and/or operated by Dogtown Central, LLC, and any of their subsidiaries, affiliates and related companies (collectively, “Dogtown,” “us,” or “we”). The purpose of this Privacy Policy is to disclose to you what information we may collect, how we may collect it, with whom we may share it, and certain other matters related to such information, including the choices you have regarding our collection of information and our use and disclosure to other parties of information we may have collected from you. Terms not otherwise defined herein shall have the meaning ascribed to such terms in the Terms of Use applicable to the Digital Services. Except as otherwise discussed in this Privacy Policy, this document only addresses the use and disclosure of information collected through our Digital Services.

Types of Information Collected

We may collect personally-identifiable information and non-personally identifiable information when you use our Digital Services. Personally-identifiable information is information that can be used to identify you personally, either alone or in combination with other information, as well as any other information about you that can be attributed to you (“Personal Information”), and non-personally identifiable information cannot be used to identify a specific individual (together with the Personal Information, your “Information”). The Personal Information collected through our Digital Services is used to facilitate the transactions or information you may request on our Digital Services, and otherwise as described in this Privacy Policy. For example, we, as applicable, may collect Personal Information on our Digital Services if you reserve a spot for your dog in one of the Dogtown locations, request other information from us, subscribe to any of our online newsletters or email lists, enter a promotion on our Digital Services, request to be notified of special offers, or if you provide information through our Digital Services for any other reasons.

The Personal Information collected will vary depending on the nature of your interactions with our Digital Services and your specific requests, but it may include your name, email address, mailing address, phone number, or other information about you. 

We do not have access to financial account data in unencrypted form through our Digital Services. Rather, we use third party service providers to process all payment transactions for our Digital Services (whether the payment is by credit card, or otherwise). Although these third-party processors will notify us if your payment has cleared, and may submit some of your Personal Information to us, they will not provide your credit card or other payment account information to us, and the third party will be solely responsible for any issues that may arise with your payment transaction.

If you provide Personal Information through our Digital Services, a profile will be created for you (and your dog, if applicable) in our database. If a profile is created, we may combine information we receive from you or about you from various sources (including your transactions at our Dogtown locations, online or offline) in your profile. If you register for an account through our Digital Services, complete a doggie daycare reservation, or submit a request for services we may collect your name, email address, phone number, and other information, and we will have access to such Personal Information within our shared database.

If you apply for a job with Dogtown, you may provide us with Personal Information such as your name, address, email, phone number, background, criminal record, or other information. Any information provided in a job application will be managed in accordance with applicable laws and regulations.

How Information is Collected

Information may be collected in several different ways through our Digital Services, including but not limited to those described below:

Information You Voluntarily Provide

In most cases we will only obtain Personal Information through our Digital Services if you voluntarily provide it to us, for example, if you create an account through our Digital Services or with one of our locations, subscribe to our emails, enter a promotion. As well, we will collect your Personal Information from a locationif that location adds your Personal Information to our Digital Services for storage, processing and later retrieval. We also automatically collect certain anonymous information, such as your browser settings and click-stream data, when you use our Digital Services. In some cases, we may combine Personal Information with anonymous data in order to create aggregate information about groups of individuals who use our Digital Services.

IP Addresses, Click-stream Data, App Usage and Device Information

We may collect IP addresses, click-stream data, App-usage details, length of session, and other information related to your use of our Digital Services for purposes of system administration, to improve the Digital Services, to report aggregate information to potential business partners or sponsors, and for other internal uses related to the Digital Services. An IP address is a number that is automatically assigned to your computer whenever you access the Internet. When you request pages from the Site, our computers log your IP address. Click-stream data is information collected when you visit different pages on our Digital Services. Click-stream data may include information such as the page served, the time, the source of the request, the type of browser, the preceding page view, and other non-personal information. This data helps us analyze how visitors arrive at the Digital Services, what type of content is most popular, and other information about usage of our Digital Services.

Analytics Tools

We may use Google Analytics or similar tools or services to collect information such as how often users visit our Digital Services, what pages or features they visit when they do so, and what other sites they used prior to coming to our Digital Services. We use this analytics data to improve our Digital Services and tailor them to the needs of our users. Analytics providers may collect the IP address assigned to you on the date you visit our Digital Services, as well as your gender, age, interest categories, and other information to the extent it is available to the provider (based on your browser settings and otherwise). Google’s use of information collected by Google Analytics is restricted by the Google Analytics Terms of Use and the Google Privacy Policy. You can prevent certain analytics providers from recognizing you on return visits to our Sites by disabling cookies on your browser.

Information about Third-Party Cookies

Our advertising partners and third parties may also collect data automatically when you visit our websites through the use of cookies.

How is the Information Used?

We internally use information about our visitors and customers to improve our service offerings, for our marketing and promotional efforts, to statistically analyze Digital Service usage, to improve our content and service offerings, and to customize the content and layout of the Digital Services. We believe these uses allow us to improve the Digital Services and provide better service to our customers. We may use your email address and mailing address or phone number, to contact you regarding a reservation or inquiry you have made using our Digital Services, regarding issues with a transaction, satisfaction with the Digital Services and/or our products and services and to provide further information regarding additional events, products and/or services we believe would interest the customer. By creating an account on one of our Sites, you consent to receiving marketing emails from us. We may use information in the file we maintain about a customer to resolve disputes and troubleshoot problems.

Except as otherwise set out in this Privacy Policy, we collect, process, store and use Personal Information only for the purpose for which it was first collected and, if applicable, as authorized by you, including the uses described in this Privacy Policy or other uses which you may later authorize. We take reasonable steps to ensure that Personal Information collected is relevant to its intended use, and is accurate, current and complete.

Information Disclosures

Information we collect may be disclosed to a variety of parties, depending upon the purpose for which the information was provided. In addition, in some circumstances you may provide Personal Information directly to third parties (e.g. third-party service providers who process payment transactions on our behalf), which may share certain information with us. In order to process your requests, we may also provide your Personal Information to service providers or other companies who work on our behalf in order, for example, to process a payment transaction you have initiated.

We may access or use your information, and we may share such information with our current or future affiliated and related companies, other locations, or carefully selected third parties, to provide you with offers, information, promotions or marketing communications in which we think you may be interested. You may opt-out of having your information shared or used for marketing purposes by following the instructions below under “What choices do I have about my information?”

In addition, in the event that we or our related entities go through a business transition, such as a merger, acquisition, liquidation or sale of all or a portion of their assets, Personal Information and other consumer data in our possession will, in most instances, be part of the assets transferred. However, your Personal Information will remain subject to the terms of this Privacy Policy (or any subsequent version of this Privacy Policy, under which it was collected) following the transfer.

Miscellaneous Use, Collection, or Disclosure

We may, without your consent or knowledge, collect, use and disclose your Information, any communications sent or received by you, and any other information that we may have about you to the extent we believe such collection, use or disclosure is permitted or required by law, regulation, rule or court order, including: pursuant to requests from governmental, regulatory or administrative agencies or law enforcement authorities; or to prevent, investigate, or identify persons or organizations potentially involved in, or take any action regarding, suspected fraud, violations of our Terms of Use, or any activity that appears to us to be illegal or we believe may expose us to legal liability. Additionally, we may disclose Information in situations that we believe to be emergencies involving potential threats to the physical safety or any person or property if we believe that your Information in any way relates to that threat.

Choices for Personal Information

At any time, you may opt-out of having your Information provided to third parties for marketing purposes, and opt-out of other communications from us. You can unsubscribe from email newsletters or similar communications by clicking on the unsubscribe link in every email. You may opt-out of all Personal Information sharing with third parties for marketing purposes by emailing us at susan.catron@dogtowncincinnati.com  or by sending a letter to us at the address below. You have the ability to control the amount of Personal Information you provide to us and therefore you may restrict our use and disclosure of your Personal Information by not providing the Personal Information to us in the first place. However, if you choose to limit the Personal Information you provide, it may limit the manner in which you can use our services and to otherwise interact with us.

We have implemented reasonable security measures to safeguard the Personal Information you provide us. However, please keep in mind that “perfect security” does not exist on the Internet, and accordingly we cannot provide any guarantee that your information will remain secure.

Links to Other Websites

You should be aware that when you use a Digital Service you could be directed to other sites beyond our control. For example, if you click on certain links, you will likely leave the Site and move to a different site which is not operated by us. These other services may send their own cookies to you, independently collect data or solicit Personal Information and may or may not have their own published privacy policies. If you visit a site that is linked to by a Digital Service, you should carefully review that site’s privacy policy before providing any Personal Information. This Privacy Policy does not apply to any information you submit to third-party sites.

Limitation of Liability

By providing us with any Personal Information you expressly and unconditionally release and agree to hold harmless Dogtown, and its or their parents, subsidiaries, affiliates, related companies and their respective shareholders, owners, members, directors, officers, employees and agents (collectively, the “Releasees”) from any and all liability for any injuries, loss or damage of any kind arising from or in connection with the use and/or misuse of your collected Personal Information. In addition, while we take reasonable steps to prevent third party companies from making unauthorized use of your Personal Information, we cannot be held be held liable for any injuries, loss or damage of any kind arising from or in connection with the use and/or misuse thereof by those third parties.

Notification of Changes and Acceptance of the Privacy Policy

By using any of our Digital Services, you signify your agreement to the terms of our Privacy Policy. We may change this Privacy Policy from time to time. If so, any such changes will be posted on this page, so that the we may keep users informed of our privacy practices. Accordingly, we recommend that you consult this page frequently so that you are aware of our latest policy. Your continued use of the Digital Services shall constitute your acceptance of such revised Privacy Policy.

Children Under the Age of Sixteen

The Digital Services are not intended for children or minors under the age of sixteen years without the permission of their parent or guardian. If you believe that a child has submitted Personal Information on or through our Digital Services without the consent and supervision of their parent or guardian, please contact us using the information provided below so that we can take appropriate action.

Email: susan.catron@dogtowncincinnati.com

Mail: Dogtown Central, LLC

2519 Burnet Ave

Cincinnati, OH 45219

Phone: (513) 241-3647

This policy is effective as of March 1, 2023.