Important Details

Automatic Payments

Automatic payments will be set up with a debit or credit card that charges for services either weekly or monthly. Every pet’s program is custom, depending on how long your work days are. Every other service you use will have the membership discount applied. (Boarding, grooming, etc.) A membership package is specifically created to remove a level of stress and responsibility from your life.

Refunds and Overages

Refunds will not be given for unused services, but days can be made up into the rollover period. If you cancel or suspend your membership, you will lose your locked-in rate and have to start over with the current rate. If you go over the maximum time for daycare, you will be charged for the difference in rates.

Payment and Proration

If you choose a billing day in the future, you will not have days to use until that day. A manager will pro-rate days used prior to the inception of your automatic billing schedule. Please make sure you login and add your credit card to your file if you haven’t already.

Rollover Days

Days not used roll over for up to one week in the future, so if you miss a day, you can make it up the following week.

Loss of Membership

Memberships will be lost if your dog becomes a safety risk, if you do not pay, and if you change or cancel services excessively.

Canceling a Membership

If you are interested in canceling your Dogtown membership, please submit this form or speak with a manager.